FAQ

Frequently Asked Questions

For more information on specific products and how they work please take a look at our Products Page!

 

 

"Do you have self service stations?"

No, that's not really our shtick. But we're happy to print something off for you if you email it or drop by with a hard copy!

 

 

"We're having trouble with our printer; can you help?"

If you need us to print something, sure! But we can't help you with printer problems; even we have to call a tech for that. Our suggestion would be to check out the manufacturer's website for troubleshooting, or contact them directly!

 

 

"Do I need to be with a company to request your services?"

Not at all! While the bulk of our work is commercial printing, we're more than happy to help individual clients too.

 

 

"What's your turn around time for a project?"

Turnaround largely depends on the size and type of project; as well as what print method we'll be doing. Some general things to keep in mind are: Design Time (if any), Design Proofing, and Production/Finishing steps.

 

 

"How does proofing work?"

When you've placed an order that we need to design or edit for you, our designer will email you a preview of the artwork before it goes to print. This is the stage in which the client should double check the design and any pertinent information; revisions can be made at this time. 

Keep in mind that the amount of time we spend on design impacts the price; so if your revisions are taking longer than what was originally quoted then prices may need to be renegotiated. 

*In store proofing is also available! If this is your preference, please let us know!

 

 

"What file type should I send you?"

A PDF with a resolution of 300 dpi (dots per inch) or more at the final size it will be printed is generally the safest bet! We can take jpegs too, but they often get compressed and lose resolution when they're exported.

Keep in mind that different programs and file types have different functions! So, for example: If you're sending us images, please don't send us Microsoft Word documents or Power Points. Word is a word processor (not geared for image editing or formatting) and Power Point specializes in digital presentations, not printing.  Similarly, certain file types like png files aren't actually meant for printing, but are geared toward screen viewing. 

 

 

"What is 'image resolution' and 'dpi'?"

Image resolution refers to the number of pixels in an image; so when we refer to dpi (dots per inch) this is what we're referring to. In simplest terms, pixels are tiny dots that make up a raster image such as a photo. The more pixels in an image, the more visual information we have and the clearer it will print! When images print fuzzy, or have an odd texture to them this is because the resolution is too low.

300 dpi or higher is a safe resolution to work at if you're planning to print your work.

Note: If your file is a vector rather than a raster image dpi isn't an issue. But the artwork must be constructed using a vector program such as Adobe Illustrator. See below for more info!

 

 

"What are common causes of lost image resolution?"

Scaling an image to a larger size. Be careful of how that impacts the resolution! Sometimes images can work great at a small size but become unusable at a larger size.

Export settings. Make sure that when you're exporting your files that you check your export settings! Sometimes programs will default to compressing your files; this makes them easier to email or upload but really kills the quality.

Sending images via  phone. Similarly, phones have a nasty habit of compressing files because they are a device that prioritizes screen viewing. Try to avoid using your phone when sending files over.

 

 

"How do I check my image resolution?"

You can check image resolution using most image processing programs, like Photoshop. If you don't have an appropriate program don't fret! Take a look at the methods below.

PC: Select the file you want to use. Right-click on the image and then select "Properties." A window will appear with the image's details. Go to the "Details" tab to see the image's dimensions and resolution. This can also be done using an image processing program like  Note: if the file is a PDF, you may need to pull it into Adobe Acrobat and check the properties there.

Mac: Select the file you want to use. Right-click on the image and then select "Get Info." A window will appear with the image's details. Go to the "More Info" tab to see the image's dimensions and resolution. Note: if the file is a PDF, you may need to pull it into Adobe Acrobat and check the properties there.

There are also sites on the web that can check photo quality.

 

 

"Will my print look the same as it looks on my computer screen?"

Colors are a tricky thing, and matching prints to how they display on a computer screen takes some trial and error. Here are some things to keep in mind in order to help us help you:

1. Colors vary a lot from one computer screen to another. What you see on your screen isn't necessarily quite what we'll be seeing, so if you have a very specific color you want to match then please provide us with a physical sample.

2. Be aware of what color mode you're working in! CMYK generally displays colors most accurate to how they're going to print. While we can print RGB files, certain colors can vary quite a bit in hue and vibrancy. This is because RGB is a color profile geared toward screen viewing and the blending of lights in order to generate color. However, printers blend ink, not light, so in simplest terms this doesn't always communicate well with our machines. Blues and greens especially can look very bright on a screen but a lot more muted when going to print.

3. Certain file types correspond with different color modes. While PDF's are flexible, JPEG's set to CMYK and PNG's set to RGB. With this in mind, please avoid sending us PNG's!

4. Things generally print a bit darker than what you might expect. 

 All in all, while we do  proofing in-house to make the colors look nice, we don't necessarily know what your preferences are. If you have a specific idea of how you want the colors to look then please request an in-store review for a physical proof!

 

 

"Can you print white ink?"

Unfortunately, no. Any white you see in a printed piece is actually the paper showing through.

Additionally, since the ink on digital printers isn't opaque the color of the stock has a huge bearing on how the colors will look! This is why colors look much more vibrant on stock that is a bright white.

 

 

"What is the difference between a raster image and a vector image?"

As explained above, Raster Images are made up of little digital dots called pixels and the number of pixels in a piece determines the overall quality of the picture when it comes down to printing. In terms of general image production or image capturing (like a scan) raster images are a bit more common.

Vector Images on the other hand are images generated by an algorithm rather than pixels. As such, they can actually be scaled to any size without becoming low res and distorted.  This is ideal for things like logos that need to be used at varying sizes depending on the project; so they're most commonly used by graphic designers.

Of course, for an image to truly be vector it must be constructed in a vector program like Adobe Illustrator. Pasting a raster image into Illustrator won't make it a vector.

You also need to be careful that you don't rasterize  a vector image when you export it! Sending us an Illustrator file or PDF is usually a safe bet to avoid this issue.